Frequently Asked Questions

Anyone living in Mazatlan. There is no membership or monthly fee required. All fees are charged on a per incident basis. MazPC charges an hourly rate of $200MXN for all work done.

There is no need to create an account. We have tried to make the ticket process as easy as possible for our customers. When you create a ticket, you give us your email address. You are automatically sent a ticket reference number. That is all the information you need to track current and past tickets.

You can send an email to support@mazpc.com. Briefly describe your problem in the subject and give as much detail as you like in the email body. Your problem will automatically be entered into our system and you will be emailed a ticket number.

You can also go to www.mazpc.com/support and fill out the online form.

The easiest way to add information to your support request is to simply reply to the confirmation email you receive. Any additional information you provide will be added to your ticket.

You can also visit www.mazpc.com/support and enter your email address and ticket number, or simply click on the web address provided in your confirmation email. Once there you can select your ticket and add any information you like.

To view your ticket status, you can click on the link provided in your confirmation email, or visit www.mazpc.com/support and enter your email address and ticket number.

Any time we update your ticket, you will receive an email with the updated information.

You can see any and all tickets associated with your email address by visiting www.mazpc.com/support and entering your email address and any valid past ticket number.

You are more than welcome to phone us at any time. We gladly accept telephone requests for service

The ticket system makes it easy for us and you to track the status of any work we are doing for you. You can submit a ticket at any time on any day of the week and be assured that your request has been received, and your problem will soon be addressed. You don't have to wait for business hours or a convenient time to be on the phone to start solving your problem.

The archiving of old tickets allows us to track all the problems we have solved for you and add that information to our diagnostic process. This allows us to track trends and possibly see solutions that aren't easily evident.

It also allows you to refer back to previous solutions, in case you encounter the same problem again.