Frequently Asked Questions

Yes, MazPC accepts Mastercard, Visa, American Express, and Discover. We also accept payments through PayPal. And, of course, we gladly accept cash, both American Dollars and Mexican Pesos.

You can request service several ways:

1. You can submit at ticket using our online form at www.mazpc.com/support.

2. You can send an email to support@mazpc.com. Your request will be automatically entered into our ticket system.

3. You can call 669-110-5034 (Mazatlan cell phone) or 817-346-6432 (Vonage phone number) and request service over the telephone.

4. Folks without a computer or telephone can always send us mail. Our mailing address is Callejon de Aguila #6 Colonia Centro Mazatlan, Sinaloa 82000. Although without a computer or phone, I'm not certain what help we can provide.

5. During business hours singing telegrams are a great idea. At 4:00 AM they will not lead to a speedy resolution to your problem.

Whatever you do, please do not tell me about your problem when I am sitting in a bar with a drink in my hand. I probably won't remember it the next day.

All fees are charged on a per incident basis. MazPC charges an hourly rate of $200MXN for all work done. There is a one hour minimum charge for all service calls. If they are needed, hardware and replacement parts will be charged in addition to the labor cost.